DESIGN OF BUSINESS PROCESSES
Stampa
Enrollment year
2016/2017
Academic year
2017/2018
Regulations
DM270
Academic discipline
ING-INF/05 (DATA PROCESSING SYSTEMS)
Department
DEPARTMENT OF ELECTRICAL,COMPUTER AND BIOMEDICAL ENGINEERING
Course
COMPUTER ENGINEERING
Curriculum
Embedded and Control Systems
Year of study
Period
1st semester (02/10/2017 - 19/01/2018)
ECTS
6
Lesson hours
56 lesson hours
Language
A Business Processes (BP) is a sequence of activities through which an organization delivers a service to external or internal consumers. Internal consumers include the departments if the organization itself, e.g. Human Resource services supplied by HR department of an organization. External consumers include the customers of an organization e.g. the patients of a healthcare service. The performance of BPs largely determines the operational performance of an organization. Inefficient BPs put an organization out of the market and ineffective BPs drives customers away. The course aims at designing effective and efficient BPs which can be also sustainable.
Activity type
WRITTEN AND ORAL TEST
Teacher
MOTTA GIANMARIO PIERO ANTONIO (titolare) - 6 ECTS
Prerequisites
The course focuses on requirements analysis and on Business Process Modeling. Hence, it relies on modeling/analysis techniques as UML, BPMN. A basic knowledge of organization theory is recommended
Learning outcomes
This module provides concepts and techniques for modelling, assessing and designing Business Processes (BP). At the end of the course, students will have a good command of the techniques for BP analysis.
Course contents
PART 1 – Modelling Business Process (BP) techniques for describing BPs at different abstraction levels and from different perspectives.
• BP Definition: the CRASO paradigm, BP structure
• BP Modeling: narrative, hierarchical, and flow models; BPMN and UML-EP
PART 2 – Mapping and assessing Business Processes (BP) in enterprises: techniques for modeling the BPs of the whole enterprise.
• Overview of the BPs in enterprises: primary, support, and managerial BPs
• General Reference Models for BPs: Value Chain, Anthony, GEF grid
• Industry reference models for BPs: SCOR (Supply Chain Operations Reference model) and others
PART 3 –Business Process Design: a framework for sustainable BPs:
• Galbraith’s organization design model
• Foundations on design variables,: Corporate strategy and business model , BP activities, Organization structure (macro-structure, micro-structure, Business Process Ownership), Skills and competences, Control and reward , IT support
• Approaches to BP design: Department oriented, Process oriented, Stakeholder oriented
PART 4 –Design of BP projects: a reference framework
• Project design techniques and models: Project Breakdown Structures (OBS, PBS, ABS, WBS), work packages and milestones, Gantt
• Project control: risk management and impact management
Teaching methods
Most topics will be taught through a complete learning cycle that will be based on the sequence
• Lecture on foundations (stimulus) which is aimed at explaining “What it is”
• Case study / Exercise (reinforcement) which is aimed at showing “How it is made”
• Project work made by student teams which intends to let students learn “How to make it”
Reccomended or required readings
• BPMN v2.0 Examples document
• Supply Chain Operations Reference-model (SCOR)
• G. Motta A primer on BP
• PMI - Project Management Body of Knowledge (PMBOK)
• Journal Articles
• Case studies
Assessment methods
Evaluation will be based on
• 1/3 the project work – the mark is given to the student team
• 1/3 the individual presentation of the team project
• 1/3 the individual oral or written exam on foundations
Further information
Sustainable development goals - Agenda 2030