Enrollment year
2021/2022
Academic discipline
SECS-P/07 (BUSINESS ADMINISTRATION)
Department
DEPARTMENT OF PUBLIC HEALTH, NEUROSCIENCE, EXPERIMENTAL AND FORENSIC MEDICINE
Curriculum
PERCORSO COMUNE
Period
(01/03/2022 - 17/06/2022)
Lesson hours
16 lesson hours
Prerequisites
No special prerequisites are required. A basic knowledge of the organization of healthcare companies and the National Health Service can facilitate the work path.
Learning outcomes
The course deals with the main effects of the managerialisation of the health sector, with particular reference to strategy and the organisation of resources. The recent evolution of the Italian National Health Service and the construction of the European Health System will be the subject of specific study.
The course aims to provide skills and tools to identify the main elements of a health service delivery system, to understand the main problems and to identify possible paths of improvement, from the point of view of the quality of the organisation as well as of the service delivered.
Course contents
The course includes the following programme.
1. The reform of the National Health Service - SSN (brief outline)
a. the functioning of the SSN
b. the process of corporatisation of healthcare
c. competition between operators
d. the principle of freedom of choice
e. essential levels of care
2. Outlines of business organisation
a. definition of an enterprise
b. enterprise resources
c. relationship between strategy and business organisation
3. Service enterprises
a. the definition of service
b. the peculiarities of service companies
c. the servuction model
d. the service delivery system
4. The organisation of health services
a. the role of contact personnel
b. the role of the client/user
c. the understanding of the competitive environment
d. quality in service enterprises
5. The construction of the European health system
a. Directive 24/2011
b. the rights and duties of patients
c. The effects on service providers
d. relations with national and community institutions
e. challenges and opportunities for the Italian health system
Teaching methods
The course is organized in 16 hours of frontal lessons, during which the contents of the course will be discussed from a theoretical and empirical point of view through the presentation and analysis of case studies.
Additional reading will also be provided to deepen and consolidate the knowledge of the topics discussed in the course.
Reccomended or required readings
The course does not foresee a reference text. Articles and readings will be indicated at the beginning of the course.
Further reading (non mandatory). The following are suggested:
Bruzzi S., Finanziamento e gestione delle aziende sanitarie, Giuffrè, 1997 (pp 71-95)
Velo, F., “Economia Sanitaria”, in C. Meloni, G. Pelissero (a cura di) Igiene, CEA – Casa Editrice Ambrosiana, 2007, Cap. 11 (pp. 593-609)
Velo, F."Verso l'Unione economica. Sfide ed opportunità per il sistema sanitario europeo", in Velo.F. (a cura di), L'Unione Economica Europea e la Sanità", Cacucci Editore, 2018
Assessment methods
Exam in written form, with multiple open response questions. Students will be asked to answer theoretical questions and apply the acquired knowledge to the analysis of a case study. At the teacher's discretion, an additional oral examination may be held, if deemed appropriate to better assess the knowledge and skills acquired.
Further information
Exam in written form, with multiple open response questions. Students will be asked to answer theoretical questions and apply the acquired knowledge to the analysis of a case study. At the teacher's discretion, an additional oral examination may be held, if deemed appropriate to better assess the knowledge and skills acquired.
Sustainable development goals - Agenda 2030
Università di Pavia - Offerta formativa