2019/2020

2021/2022

DM270

ING-IND/17 (INDUSTRIAL AND MECHANICAL PLANT)

DEPARTMENT OF ELECTRICAL,COMPUTER AND BIOMEDICAL ENGINEERING

INDUSTRIAL ENGINEERING

Energia

3°

2nd semester (07/03/2022 - 17/06/2022)

6

45 lesson hours

Italian

WRITTEN AND ORAL TEST

BETTANTI ALBERTO (titolare) - 6 ECTS

Basic knowledge of Management and Organization

The course aims at providing to students: basics of enterprise organisation related to quality management; techniques, most used in enterprise, concerning design of quality, quality control applied to production processes, products/services, measurement equipment; main topics on quality management practices in accordance to international standard.

Course introduction:
The enterprise and the historical evolution of organizational theories and quality notion.

The enterprise frame work:
• organizational structures, business targets and stakeholders, value chain analysis;
• historical evolution of quality techniques, non-quality costs analysis, Juran’s and Taguchi’s models.

Quality Design:
• Statistical insight to enterprise quality control: frequency distribution tabulation and charts, statistical descriptive indicators, population and sample, Central Limit Theorem, go-backs on probability theory;
• Design techniques of new products/services development: QFD (Quality Function Deployment), DFMEA (Design Failures Modes and Effect Analysis), FTA (Fault Tree Analysis).

Quality control:
• Statistical quality control of production processes: tolerances and capacity (PCR, Cpk and quality defectiveness in p.p.m.), Statistical Process Control (SPC) techniques, bar charts, cause-effect diagrams, interrelation diagrams, Pareto’s diagrams, variables and attributes control chart;
• Statistical control of products/services quality: confidence ranges esteem for the median and other expectation distributions for populations of unknown distribution forms;
• Statistical control of measurement equipments: calibration and uncertainty determination;
• Products/services reliability.

Quality Management:
• Technical standards on quality management systems.

Lectures (hours/year in lecture theatre): 45
Practical class (hours/year in lecture theatre): 0
Practicals/Workshops (hours/year in lecture theatre): 0

A. Bettanti. Il controllo e la gestione in azienda. MG Editori, Milano, 2004.

A written examination shall be undertaken by students. Students passing the written examination shall go through to a final oral exam.