MANAGEMENT
Stampa
Enrollment year
2019/2020
Academic year
2020/2021
Regulations
DM270
Academic discipline
SECS-P/07 (BUSINESS ADMINISTRATION)
Department
DEPARTMENT OF CLINICAL-SURGICAL, DIAGNOSTIC AND PEDIATRIC SCIENCES
Course
IMAGING AND RADIOTHERAPY TECHNIQUES
Curriculum
PERCORSO COMUNE
Year of study
Period
(01/10/2020 - 22/01/2021)
ECTS
2
Lesson hours
16 lesson hours
Language
Italian
Activity type
WRITTEN TEST
Teacher
VELO FRANCESCO (titolare) - 2 ECTS
Prerequisites
No special prerequisites are required. A basic knowledge of the organization of healthcare companies and the National Health Service can facilitate the work path.
Learning outcomes
The course focuses on the main effects of the health sector's managerial reform process, with particular reference to strategy and resource organization.
The course intends to provide skills and tools to identify the main elements of a healthcare delivery system, to understand the main issues and to identify possible pathways of improvement from the point of view of the quality of the organization as well as of the service delivered
Course contents
The course foresees the following programme:
1. The National Health Service reform - SSN (notes)
a. The functioning of SSN
b. The managerial reform of healthcare
c. Competition between operators
d. The principle of freedom of choice
e. The essential levels of assistance
2. Notes on the Organization of healthcare providers
a. definition of enterprise
b. Enterprise resources
c. Relationship between strategy and enterprise organization
3. Service companies
a. The definition of service
b. The peculiarities of service companies
c. The servuction model
d. The healthcare provision systems
4. The organization of health services
a. The role of the contact personnel
b. The client / user role
c. The understanding of the competitive environment
d. Quality in services
Teaching methods
The course is organized in 16 hours of frontal lessons, during which the contents of the course will be discussed from a theoretical and empirical point of view through the presentation and analysis of case studies.
Additional reading will also be provided to deepen and consolidate the knowledge of the topics discussed in the course
Reccomended or required readings
The course does not foresee a reference text. Articles and readings will be indicated at the beginning of the course.

Further reading (non mandatory). The following are suggested:

Bruzzi S., Finanziamento e gestione delle aziende sanitarie, Giuffrè, 1997 (pp 71-95)

Velo, F., “Economia Sanitaria”, in C. Meloni, G. Pelissero (a cura di) Igiene, CEA – Casa Editrice Ambrosiana, 2007, Cap. 11 (pp. 593-609)
Assessment methods
Exam in written form, with multiple open response questions. Students will be asked to answer theoretical questions and apply the acquired knowledge to the analysis of a case study.
Further information
Sustainable development goals - Agenda 2030